Roel Real Estate d.o.o.
The Company entered into the Court Registry in Zagreb, under registry insert no. OU-196/21.
OIB: 83280759774
IBAN: HR4424020061101042550
SWIFT/BIC: ESBCHR22
Showroom: Slavonska Avenija 17, 10040 Zagreb, Croatia
Headquarters: Ulica Frana Bošnjakovića 6, 10000 Zagreb, Croatia
Email: info@fashionqueens.eu

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info@fashionqueens.eu

Simply send us an email at info@fashionqueens.eu.  We will get back to you within 24 hours.

These general purchase conditions regulate purchases of products and services, made remotely by the Customer through internet on www.fashionqueens.eu website, owned by Roel Real Estate d.o.o. an HR company with registered offices at Ulica Frana Bošnjakovića 6, 10000 Zagreb. The Company entered into the Court Registry in Zagreb, under registry insert no. Tt-22/36070-1, MBS:081385229, VAT: 83280759774, commercial bank and giro account number: IBAN: HR4424020061101042550, SWIFT/BIC: ESBCHR22 Erste&Steiermärkische Bank d.d., (hereinafter, the “Fashion Queens”).

The contract between Fashion Queens and the customer shall be concluded with the acceptance of the order from Fashion Queens. Such acceptance is considered tacit, unless communicated with any mode by the customer. Making an order in the various modes, the Customer declares to have reached the age of majority, to have read all the instructions provided to him during the purchase procedure and fully accept the general sales and payment conditions given below.

The customer can purchase all the products in the electronic catalog of fashionqueens.eu at the time of the order and viewable online at the link www.fashionqueens.eu, as described in the relevant information sheets.

The correct reception of the order is confirmed by Fashion Queens through an answer via e-mail, automatically sent to the e-mail address provided by the Customer. This confirmation message will contain the date and hour of order execution and a “Customer order number”, to be used for any other communication with Fashion Queens. The message will include ordered products and all the information entered by the customer, who agrees to verify the fairness and promptly communicate any corrections.

All prices on the website fashionqueens.eu are retail prices and including VAT ( 25% ). Fashion Queens reserves the right to change prices at any time, without notice.

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Product ordering is done electronically. By clicking on the “Add to cart” icon, the selected product is added to the cart. By placing the product in the cart, the product is not reserved or ordered, or purchased. The customer can continue to add products by clicking on “Continue shopping” or review the cart by clicking on the cart icon or complete the product selection process by clicking on “Checkout” where he selects the payment method, delivery method, enters the code if he has a discount coupon and puts additional notes if any. It is not possible to continue the purchase without ticking the box “I agree to the Terms of Purchase” by marking which the buyer confirms that he has read and understood these General Terms and Conditions of Purchase and that he agrees with them. By clicking on the cart icon the customer can change the contents of the cart. If the customer agrees to purchase the products that are in the cart, he can click on the “Place order” button. After the customer completes the order by clicking on the “Place order” button, the seller will send an order confirmation to the customer’s e-mail address with the same number confirming that the customer’s order has been received and is being processed. The automatic acknowledgment of receipt only documents that the Customer’s order has been received by the Seller and does not constitute acceptance of the order.

If the customer does not receive the ordered products paid for within 20 working days (Saturday, Sunday, and non-working days are excluded) from the payment, or 20 working days (Saturday, Sunday, and non-working days are excluded) from concluding the sales contract with the agreed payment upon receipt, is obliged to inform the Seller about the same to the e-mail address info@fashionqueens.eu.

If the buyer has not received the purchase confirmation by e-mail within 72 hours or it is not possible to access the service in the manner specified in the e-mail, he is obliged to contact the seller at the e-mail address info@fashionqueens.eu.

In the event that the Seller for any reason is unable to deliver any of the ordered products, the Buyer will be contacted, by phone or e-mail, by an employee of the Seller for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.

In the above-mentioned cases, the Fashion Queens informs the customer by e-mail about the fact that the order was not accepted (completely or partly) and therefore no contract has been concluded. In this case, the vendor refunds the customer any amounts already paid by him.

If you have ordered several items at the same time, the products may be delivered at different times. Shipping charges will be incurred only once in any such case.

The sales contract between the customer and the Fashion Queens is concluded only if the vendor has accepted the order of the customer.

In case of problems or ambiguities during the order, the buyer can contact the Seller at the e-mail address info@fashionqueens.eu.

Credit Card, (Visa, Visa Electron, Mastercard, Maestro, V Pay, Amex, UnionPay, JCB, Bancontact, iDEAL and iCard). Payment by credit card is guaranteed by myPOS. myPOS is PCI DSS certified and goes through an annual audit to maintain this status. The PCI Data Security Standard (DSS) is created by Visa, MasterCard and other well-respected debit/credit card providers. It is entirely based on their years-long experience in dealing with countless security threats while securing their customers’ data.

Paypal, You will be redirected to the PayPal website, where you can finish the payment directly through your account. Your account will be charged once we receive the order. If the order is canceled, the charge will be refunded to the client’s account.

Direct Bank Transfer or Wire Transfer, the information necessary to perform the payment will be e-mailed to the buyer, including the account number to which the buyer must pay the order amount. The buyer can perform the payment by using Internet banking, or by paying in the bank branch office, post office, etc. It is necessary to make the transfer and send a copy of payment within 1 working day to the email address info@fashionqueens.eu otherwise the order will be automatically canceled after this deadline. After the payment is received, the products ordered will be mailed to the buyer, at the address specified in the order.

Fashion Queens – www.fashionqueens.eu use MyPos for online payments. MyPos is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. MyPos provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that MyPos has.

You can read more information about security conditions at: https://www.mypos.eu/en/mypos-serious-about-your-security

Data protection pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679- Regulation and implementation of the GDPR

myPOS, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.

Personal data used for the purposes of authorization and payment are deemed to be confidential data.

The following customer’s personal data are necessary to fulfil the Agreement (authorization and payment):

‒ Name and Surname
‒ E-mail
‒ Telephone number
‒ Address
‒ City
‒ Post Code
‒ Country
‒ Type of credit card
‒ Credit card number
‒ Expiry date (credit card)
‒ CVV number for credit card

myPOS does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.

myPOS ensures to meet the requirements determined by applicable personal data protection regulations, for the processors of personal data, especially taking all necessary technical, organizational or security measures confirmed by PCI DSS Level 1 certificate.

Secure Internet Payments

myPOS is fully compliant with the European Banking Authority’s Guidelines on the security of Internet payments. myPOS is authorized and regulated by the FCA as an electronic money institution, the Payment Service Regulation of 2017 and the Electronic Money Regulations of 2011.

Data Protection

myPOS is duly registered as a personal data administrator with the Commission for Personal Data Protection under number 0050022 and all customer data is collected, transferred and maintained in accordance with the principles incorporated within the EC Directive 95/46 on the protection of personal data and with the Data Protection Act, 2002 of the Laws of Bulgaria (and any amendment thereof).

Secure infrastructure

The personal data regarding the merchant that is provided by the merchant as well as by third parties such as state and international authorities, which have competence in the prevention of fraud, is preserved in electronic form on servers, collocated in TIER 4 data centres located in Class A jurisdictions in Europe with the highest level of communication coverage, security and control of access.

myPOS advanced systems offer real-time monitoring and protection from suspicious traffic and behaviour. А dedicated team of information security specialists is closely working with the engineering teams to ensure that myPOS applications, dataflow and infrastructure remain secure at all levels.

Licenses and Certifications

myPOS is PCI DSS certified and goes through an annual audit to maintain this status. The PCI Data Security Standard (DSS) is created by Visa, MasterCard and other well-respected debit/credit card providers. It is entirely based on their years-long experience in dealing with countless security threats while securing their customers’ data.

You can read more information about myPOS Payment Gateway at: https://www.mypos.eu/en/mypos-serious-about-your-security

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Seller undertakes to provide protection of personal data of buyers, so that it collects only the necessary, basic data on buyers / users that are necessary to fulfill the Seller’s obligations. The Seller informs Users about how to use the collected data, regularly giving customers the option of usage of their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.
All User data is strictly kept and is available only to employees who need this data to perform their work. All employees of the Seller and business partners of the Seller are responsible for respecting the principles of privacy protection.

Customs duties and taxes within the European Union

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.

The EU countries are:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

The wishlist is a great opportunity to keep a list of your favourite items and to track the availability of your personal must-haves.

It just takes one click to place an item from your wishlist in your shopping bag.

Please note that the wishlist feature will not hold items for you, nor does it guarantee that given articles will be back in stock.

You can view and edit a list of your favourite pieces at any time by selecting “my wishlist” in the “my account” menu.

All shipments that are sent by Fashion Queens are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgment, this insurance coverage ceases to exist.

Most orders will ship out within a day. Some articles may require 1 or 2 more days for handling if the product is not in stock.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm, and Saturday, from 8:00 am till 5:00 pm (with the exception of Croatian public holidays).

In the case of partial shipments, shipping costs will be charged only once.

If several items are ordered at the same time, shipping costs will be charged only once.

In the case of returns, shipping costs will not be refunded.

Track your status:
As soon as we have shipped your order you will receive an email stating the DPD, GLS or HP tracking number You can check the status of your order one to two hours after receiving the email using the link provided.

DPD GLS HP

Shipping costs and delivery times

Shipping costs for orders over 100€ within Croatia and Slovenia are free of charge.

Shipping costs for orders over 150€ within European Union are free of charge.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Destination: Croatia (HR)
Courier service: DPD, GLS
Shipping costs: 4.5€
Free shipping over 100€
Payment Method: Bank card, PayPal, Bank transfer, Payment slip
Delivery times: 24 – 48 h

Destination: Slovenia (SI)
Courier service: DPD, GLS
Shipping costs: 5.5€
Free shipping over 100€
Payment Method: Bank card, PayPal, Bank transfer,
Delivery times: 24 – 48 h

Destination: Austria (AT), Czech Republic (CZ), Hungary (HU), Germany (DE), Italy (IT), Slovakia (SK)
Courier service: DPD, GLS
Shipping costs: 12€
Free eu shipping over 150€
Payment Method: Bank card, PayPal, Bank transfer

Destination: Belgium (BE), Denmark (DK), Estonia (EE), Luxembourg (LU), Netherlands (NL), Poland (PL)
Courier service: DPD, GLS
Shipping costs: 12€
Free eu shipping over 150€
Payment Method: Bank card, PayPal, Bank transfer
Delivery times: 4-5 days

Destination: Bulgaria (BG), Estonia (EE), Cyprus (CY), Finland (FI), France (FR), Greece (EL), Ireland (IE), Latvia (LV), Lithuania (LT), Malta (MT), Portugal (PT), Romania (RO), Spain (ES), Sweden (SE)
Courier service: DPD, GLS
Shipping costs: 12€
Free eu shipping over 150€
Payment Method: Bank card, PayPal, Bank transfer
Delivery times: 4-6 days

Destination: Bosnia and Herzegovina (BA), Macedonia (MK), Montenegro (ME), Serbia (RS)
Courier service: HP
Shipping costs: 12€
Free eu shipping over 150€
Payment Method: Bank card, PayPal, Bank transfer
Delivery times: 3-4 days

Destination: Other European countries
Courier service: HP
Shipping costs: 12€
Free eu shipping over 150€
Payment Method: Bank card, PayPal, Bank transfer
Delivery times: 4-7 days

Destination: United Kingdom (GB)
Courier service: HP
Shipping costs: 32€
Payment Method: Bank card, PayPal, Bank transfer
Delivery times: 4-6 days

Destination: North and South America
Courier service: HP
Shipping costs: 32€
Payment Method: Bank card, PayPal, Bank transfer
Delivery times: 7-10 days

Destination: Other countries of the World
Courier service: HP
Shipping costs: 32€
Payment Method: Bank card, PayPal, Bank transfer
Delivery times: 8-14 days

As soon as we have shipped your order you will receive an email stating the DPD, GLS or HP tracking number You can check the status of your order one to two hours after receiving the email using the link provided.

DPD GLS HP

Delivery via GLS or DPD:

Delivery is made to the following countries: Croatia (HR), Slovenia (SI), Austria (AT), Italy (IT), Hungary (HU), Czech Republic (CZ), Germany (DE), Slovakia (SK), Poland (PL), Belgium (BE), Denmark (DK), Estonia (EE), France (FR), Ireland (IE), Latvia (LV), Lithuania (LT), Luxembourg (LU), Netherlands (NL) , Portugal (PT), Spain (ES), Sweden (SE).

On the day of delivery, you will be informed by e-mail by GLS or DPD about the time frame within which the delivery will be made to you.

In the meantime, you can track the status of your package via DPD or GLS tracking.

GLS tracking

DPD tracking

Delivery via HP:

Delivery to other European countries and the rest of the world is done via Croatian Post (HP)

HP tracking

Fashion Queens online store operates in accordance with the Consumer Protection Act, the law of the Republic of Croatia which protects the basic consumer rights when buying products and services.

Termination of sales contract

You have the right, without giving a reason, to terminate the sales contract within 14 days from the date of receiving the goods or after placing the order, in case you have changed your mind before the delivery of the goods.

In order to unilaterally terminate the Sales contract, it is necessary to submit a duly completed copy of the Form for unilateral termination of a sales contract, together with the original invoice, before the expiration of the specified period. You can submit the form in the package together with the goods or to the e-mail address: info@fashionqueens.eu.

Download the Form for unilateral termination of a sales contract concluded at a distance in pdf format from the following link. You can fill it out electronically or physically after printing. (LINK TO THE FORM – pdf format).

In the event of the termination of the contract, each party is obliged to return to the other party what it received under the Contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods to the seller.

You can return the goods through our contractual partners GLS or DPD for returns from the Republic of Croatia and the EU. In this case, it is sufficient to request the collection of the goods by Fashion Queens and pack the goods for return in the original transport packaging when submitting the Form for Unilateral Termination of the Purchase Agreement. You can make returns outside the EU using alternative delivery methods, in which case you are obliged to make them at your own expense.

The precondition for unilateral termination of the Contract is that the goods have not been used and that they are in the original packaging, including the original tags. If the use (reduction in the value) has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to the visible signs of use and accordingly determine the percentage of the refund to be paid. In such situations, we will contact you and try to find the mutually most acceptable solution.

No later than 14 days from the date we receive your notice of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment to your transaction account.

Unfortunately, we are unable to refund any additional costs that result from your explicit choice of transportation, or any other costs associated with the refund process. We are also unable to receive shipments sent in a way that requires payment on delivery.

Replacement of items for a different size

If, after receiving the goods, you find that you really like the item, but the size you ordered does not suit you and you want to replace it with the same item in another size, you can do so as follows.

Contact our customer service at info@fashionqueens.eu and let us know about your wish. We will check if the item is available in the required size. If the item is available, the item you want to replace should be packed together with the original invoice in the transport packaging, and when you receive the new item in the desired size, the previously received and packaged item should be handed over to the courier..

Replacement is possible only if the goods have not been used and are in the original packaging, including the original tags.

If the item is not available in the required size or you want to replace the purchased item with another, you need to unilaterally terminate the Sales contract following the instructions in the ‘Termination of sales contract’ section.

Complaints regarding defective goods

In really rare cases when you receive defective goods, you have the right to complaint within the legal period under the Consumer Protection Act.

In accordance with Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address info@fashionqueens.eu. We will respond to all received complaints as soon as possible, but no later than 14 days from the date of receipt of the complaint, and we will resolve your complaint in the most favourable way possible.

If you are a resident of the EU, return in case of a complaint regarding defective goods is made in such a way that after receiving the complaint, in agreement with you, we send the courier to your address who will pick up the package and return it to our office.

If you are not an EU resident, in such cases, Fashion Queens recommends sending the return by registered mail with acknowledgement of receipt.

Take the parcel with the items you wish to exchange or return to your nearest Post office.

Simply prepare your parcel with the items you wish to exchange or return and the return form you received with your order.

If you are requesting a size exchange, please indicate on the form next to each item the new size you require.

If you are requesting a return, please indicate the reason for the return.

Finally, don’t forget to attach the return label you received with your order to the outside of the box. If you can’t find or haven’t received the return form, please contact us.

A complaint will be considered valid if the product inspection and, if necessary, additional expertise, determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act.

If the complaint is found to be valid, we will replace the goods with identical ones without defects at our expense or refund the full amount paid for the product, including delivery costs.

In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the buyer who filed the complaint will bear the cost of re-delivery of the purchased product to the buyer’s address.

Return charges

– If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

– If the return is not a result of our error, we will refund the full cost of the merchandise minus the original shipping charge.

– If you are returning a product for any other reason (e.g. it is different to expected or doesn’t fit), we are unable to cover the cost of return.

Bear in mind that in the case of postal returns, we will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Clothing
 

 
Women’s Leggings
 

 
Shoes
 

 
Gloves
 

 
Hats
 

* Head circumference
 
Belts
 

 
Bras