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Terms & conditions

Last modified: January 2023

General business terms

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchase of items through such a website

Basic information about the seller

The customer, in the capacity of the buyer, concludes a contract of sale with Roel Real Estate d.o.o. as a seller (hereinafter: the Seller or Fashion Queens).

Seller Information

The sale of items through this website is carried out under the Fashion Queens name by Roel Real Estate d.o.o. an HR company with registered offices at Ulica Frana Bošnjakovića 6, 10000 Zagreb. The Company entered into the Court Registry in Zagreb, under registry insert no. Tt-22/36070-1, MBS:081385229, VAT: 83280759774, commercial bank and giro account number: IBAN: HR4424020061101042550, SWIFT/BIC: ESBCHR22 Erste&Steiermärkische Bank d.d.

You may contact our customer service department by using the contact form on our website, or by emailing us at, or by calling our phone number ‪+385 91 602 9790‬. Working hours: Monday – Friday: 8:00 a.m. – 4:00 p.m., Saturday: 9:00 a.m. – 3:00 p.m

Legal entities as customers are subject to the application of the Civil Obligations Act and the Electronic Commerce Act, and the Customer Protection Act does not apply to them. These General Terms and Conditions apply to legal entities in the part related to the main features of the product, the procedure of concluding the contract, the price of the product, the method of payment and shipping of the product, the description of the delivery method and delivery costs, general information, warranty and service conditions, disclaimer, and the moment of concluding the contract. The seller may, at his choice, grant the legal person in each specific case the rights of the buyer who is a customer.

The user is a person who uses the website Fashion Queens –, as well as every customer and visitor of the website Fashion Queens – (hereinafter: the website).

The conclusion of sales contracts via the website is regulated in accordance with legal provisions, taking into account in particular the principles and provisions of European Union directives. Concluding a contract through a website is the conclusion of a distance contract.

These General Terms and Conditions are also a pre-contractual notice and refer to the conclusion of a contract of sale if the buyer is a customer or any natural person who enters into a legal transaction or operates in the market outside its trade, business, craft, or professional activity, and if the contract is concluded between the trader and the customer within an organized system of sales or provision of services without the simultaneous physical presence of the trader and the customer in one place, using only one or more means of remote communication until the contract is concluded.

Means of remote communication are all means that are can without the simultaneous physical presence of the trader and the customer be used to enter into distance contracts, such as the Internet and email.

The Agreement is concluded when the User places an order and accepts these Terms. It is considered that the User fully accepts these Terms with the completed order. Users are instructed to familiarize themselves with these Terms and Conditions before purchasing and to check them regularly in order to be aware of all rights and obligations.

The seller may terminate the contract of sale if the buyer does not pay the purchase price, and is not obliged to deliver the product until the time of receipt of the purchase price. If for some reason the buyer does not pick up the shipment and returns it to the seller, the seller will repeat the delivery 2 more times and after a total of 3 failed delivery attempts, the seller will not repeat other deliveries.

An integral part of these General Terms and Conditions are the General Terms and Conditions of Personal Data Protection.

The content of the website Fashion Queens – is available in English, German, Italian and Croatian. The language for concluding sales contracts is English, German, Italian, or Croatian.

User registration

In order for Customers to make a purchase on the website Fashion Queens –, registration is not required. It is only necessary to leave a valid e-mail address (the one you have access to) of the User in the first step of the ordering process in order to be able to send an order confirmation.

Basic product features

The customer gets acquainted with the basic features of the product on the website.

Seller reserves the right to change information, including product prices and special offers on the site without prior notice.

The image of the product is accompanied by a description of the main features of the product and its price including VAT.

Prices are retail, expressed in EUR, and include the corresponding VAT. The price of each product is determined for each product individually. The process of entering the price on the page is a highly controlled process, but entering prices requires a human factor, and implies the possibility of error.

The seller is authorized to change prices without prior notice. Also, the Seller is authorized to determine the discount, daily or weekly promotions, promotions for an individual product, group of products, and/or for all products without prior notice.

Notwithstanding the previous point of these General Terms and Conditions, all ordered goods will be delivered at the prices that were valid at the time of making the offer.

Prices, payment terms, and special offers are valid only at the time of ordering and/or payment.

The seller places all materials, photos, and text on the website in good faith to make it easier for the buyer to make a choice when making a purchase. The Seller is not responsible for possible unintentional errors in the product description.

The goods offered at are presented on the Website in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.

The procedure of concluding a contract of sale between the Seller and the User

Purchase is made on the website by filling out the form provided. When filling out the form, the buyer is obliged to enter all the information required of him. The purchase can be made with the confirmation of the buyer that he has previously read and understood the General Terms and Conditions, and that he has agreed to them and that he is aware that this is an order with an obligation to pay. Shopping is possible 24 hours a day, 7 days a week. Seller is not responsible for the cost of using computer equipment and telecommunications services required to access the service. The customer will be notified by e-mail of the order confirmation (a receipt of an e-mail containing the customer’s offer) and sending the shipment.

The purchase of products and/or services in the name and on behalf of a minor or a person deprived of legal capacity (in whole or in part) may be requested only by their legal representatives.

Product search is possible by different criteria. By entering a certain term in “Search”, products related to the specified term will appear. The customer can choose a specific product that interests him and read the available product description so that he can independently decide whether the product meets his needs. The Buyer selects the products from the Seller’s product catalog, which is arranged according to the types of products.

Product ordering is done electronically. By clicking on the “Add to cart” icon, the selected product is added to the cart. By placing the product in the cart, the product is not reserved or ordered, or purchased. The customer can continue to add products by clicking on “Continue shopping” or review the cart by clicking on the cart icon or complete the product selection process by clicking on “Checkout” where he selects the payment method, delivery method, enters the code if he has a discount coupon and puts additional notes if any. It is not possible to continue the purchase without ticking the box “I agree to the Terms of Purchase” by marking which the buyer confirms that he has read and understood these General Terms and Conditions of Purchase and that he agrees with them. By clicking on the cart icon the customer can change the contents of the cart. If the customer agrees to purchase the products that are in the cart, he can click on the “Place order” button. After the customer completes the order by clicking on the “Place order” button, the seller will send an order confirmation to the customer’s e-mail address with the same number confirming that the customer’s order has been received and is being processed. The automatic acknowledgment of receipt only documents that the Customer’s order has been received by the Seller and does not constitute acceptance of the order.

If the customer does not receive the ordered products paid for within 20 working days (Saturday, Sunday, and non-working days are excluded) from the payment, or 20 working days (Saturday, Sunday, and non-working days are excluded) from concluding the sales contract with the agreed payment upon receipt, is obliged to inform the Seller about the same to the e-mail address

If the buyer has not received the purchase confirmation by e-mail within 72 hours or it is not possible to access the service in the manner specified in the e-mail, he is obliged to contact the seller at the e-mail address

In the event that the Seller for any reason is unable to deliver any of the ordered products, the Buyer will be contacted, by phone or e-mail, by an employee of the Seller for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.

In the above-mentioned cases, the Fashion Queens informs the customer by e-mail about the fact that the order was not accepted (completely or partly) and therefore no contract has been concluded. In this case, the vendor refunds the customer any amounts already paid by him.

If you have ordered several items at the same time, the products may be delivered at different times. Shipping charges will be incurred only once in any such case.

The sales contract between the customer and the Fashion Queens is concluded only if the vendor has accepted the order of the customer.

In case of problems or ambiguities during the order, the buyer can contact the Seller at the e-mail address

Method of payment

The buyer undertakes to pay for the ordered products by one of the following payment methods:
• By payment slip or bank transfer
• Using card payment services: Visa, Visa Electron, Mastercard, Maestro, V Pay, Amex, UnionPay, JCB, Bancontact, iDEAL or iCard
• Via PayPal
• Cash on delivery (upon receipt of the shipment) is only possible for parcels within Croatia and Slovenia

Payment by payment slip or bank transfer

At the end of the purchase process, an order summary email will be sent containing the information to make the bank transfer. It is necessary to make the transfer and send a copy of the bill within 1 working day to the email address otherwise the order will be automatically canceled after this deadline. The goods will be sent upon receipt of the payment credit on the current account indicated in the order summary email. If you need further help, do not hesitate to contact us at

Payment options with payment slip mode:
• E-banking: pay the bill via e-banking.
• Bank: pay the invoice at the bank counter
• Post: pay the invoice at the post counter

Credit card payment

Payment can be made by Visa, Visa Electron, Mastercard, Maestro, V Pay, Amex, UnionPay, JCB, Bancontact, iDEAL or iCard credit cards.
The account will be charged at the end of the order. If the order is canceled, the charge will be refunded.

Payment by credit card is guaranteed by myPOS which is fully compliant with the European Banking Authority’s Guidelines on the security of Internet payments.

Payment by credit card is guaranteed by myPOS. myPOS is PCI DSS certified and goes through an annual audit to maintain this status. The PCI Data Security Standard (DSS) is created by Visa, MasterCard, and another well-respected debit/credit card providers. It is entirely based on their years-long experience in dealing with countless security threats while securing their customers’ data.


You will be redirected to the PayPal website, where you can finish the payment directly through your account. Your account will be charged once we receive the order. If the order is canceled, the charge will be refunded to the client’s account.

Cash on delivery

Within the Republic of Croatia and Slovenia, you can pay for your orders by cash on delivery. Payment is made upon collection of the goods and is paid to the courier or in the office of the courier service if you come for the shipment yourself.

Statement on the use of MyPos

Fashion Queens – use MyPos for online payments. MyPos is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. MyPos provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that MyPos has.

You can read more information about security conditions at:

Privacy Statement

Seller undertakes to provide protection of personal data of buyers, so that it collects only the necessary, basic data on buyers / users that are necessary to fulfill the Seller’s obligations. The Seller informs Users about how to use the collected data, regularly giving customers the option of usage of their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns.
All User data is strictly kept and is available only to employees who need this data to perform their work. All employees of the Seller and business partners of the Seller are responsible for respecting the principles of privacy protection.

Shipping and delivery

The products will be packed in such a way that they cannot be damaged by normal handling during transport.

All shipments that are sent by Fashion Queens are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgment, this insurance coverage ceases to exist.

Customers are obliged to pick up and inspect the shipment in front of the courier in order to avoid subsequent complaints due to the possibility of damage to the shipment during delivery or to refuse to pick up the shipment on which external damage is visible. The customer is obliged to sign the delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection. The signature on the acknowledgment of receipt of the shipment shall be deemed to have taken over the product without any visible damage. If the buyer does not receive a package, it must notify the seller to take action to find or send the new shipment. If the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand reimbursement of handling, transportation, and other possible costs.

Most orders will ship out within a day. Some articles may require 1 or 2 more days for handling if the product is not in stock.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm, and Saturday, from 8:00 am till 5:00 pm (with the exception of Croatian public holidays).

If Fashion Queens is not able to deliver the ordered product, he will inform the customer. The customer can cancel the order or wait until the product is available again. If Fashion Queens is not able to deliver the product within the agreed period, it notifies the buyer, who is obliged to leave him a subsequent reasonable period for the fulfillment of the sales contract.

Unless otherwise stated, Fashion Queens reserves the right to make full or partial deliveries. In the case of partial shipments, shipping costs will be charged only once.

If several items are ordered at the same time, shipping costs will be charged only once.

In cases when the delivered product to the customer is different from the one he bought, he has the right to deliver the ordered product, only if he did not use the wrongly delivered product and the product can be put on sale again.

If it is not possible to replace the ordered product, and it is not possible due to the seller’s error, the customer is entitled to a refund in the amount of the paid product price, delivery price, and refund of product return costs, and he is obliged to return the wrong product, only if he has not to use the wrongly delivered product and it can be put on sale again.

In case of refund (termination of the contract), delivery costs will not be refunded.

The delivery costs are paid in full by the buyer, except when otherwise indicated at the website.

It is the obligation of the buyers to accept the package and check the package content in front of the deliverer, in order to avoid subsequent claims about items damaged during the shipping.

In case that Fashion Queens is unable to deliver the product ordered, it will inform the buyer about the circumstances. The buyer can cancel the order or wait until the product becomes available again. If Fashion Queens is not able to deliver the product within the agreed term of delivery, it will inform the customer about this, and the customer shall allow a reasonable additional term for meeting the requirements of the purchase agreement.

If the customer does not pick up the product or refuses to pick up the product without a valid reason, Fashion Queens reserves the right to demand compensation for the costs of handling, transport and other possible costs.

Package tracking

As soon as we have shipped your order you will receive an email stating the DPD, GLS or HP tracking number You can check the status of your order one to two hours after receiving the email using the link provided.

Delivery via GLS or DPD:

Delivery is made to the following countries: Croatia (HR), Slovenia (SI), Austria (AT), Italy (IT), Hungary (HU), Czech Republic (CZ), Germany (DE), Slovakia (SK), Poland (PL), Belgium (BE), Denmark (DK), Estonia (EE), France (FR), Ireland (IE), Latvia (LV), Lithuania (LT), Luxembourg (LU), Netherlands (NL) , Portugal (PT), Spain (ES), Sweden (SE), United Kingdom (GB)

On the day of delivery, you will be informed by e-mail by GLS or DPD about the time frame within which the delivery will be made to you.

In the meantime, you can track the status of your package via DPD or GLS tracking.

Delivery via HP:

Delivery to other European countries and the rest of the world is done via Croatian Post (HP)

Shipping costs and delivery times

Delivery prices are displayed on the website and include the corresponding VAT.

The cost of delivery is calculated automatically when you buy the product .

Shipping costs for orders over 100€ within Croatia and Slovenia are free of charge.

Shipping costs for orders over 130€ within European Union are free of charge.

Returns, replacements and complaints

Fashion Queens online store operates in accordance with the Consumer Protection Act, the law of the Republic of Croatia which protects the basic consumer rights when buying products and services.

Termination of sales contract

You have the right, without giving a reason, to terminate the sales contract within 14 days from the date of receiving the goods or after placing the order, in case you have changed your mind before the delivery of the goods.

In order to unilaterally terminate the Sales contract, it is necessary to submit a duly completed copy of the Form for unilateral termination of a sales contract, together with the original invoice, before the expiration of the specified period. You can submit the form in the package together with the goods or to the e-mail address:

Download the Form for unilateral termination of a sales contract concluded at a distance in pdf format from the following link. You can fill it out electronically or physically after printing. (LINK TO THE FORM – pdf format).

In the event of the termination of the contract, each party is obliged to return to the other party what it received under the Contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods to the seller.

You can return the goods through our contractual partners GLS or DPD for returns from the Republic of Croatia and the EU. In this case, it is sufficient to request the collection of the goods by Fashion Queens and pack the goods for return in the original transport packaging when submitting the Form for Unilateral Termination of the Purchase Agreement. You can make returns outside the EU using alternative delivery methods, in which case you are obliged to make them at your own expense.

The precondition for unilateral termination of the Contract is that the goods have not been used and that they are in the original packaging, including the original tags. If the use (reduction in the value) has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to the visible signs of use and accordingly determine the percentage of the refund to be paid. In such situations, we will contact you and try to find the mutually most acceptable solution.

No later than 14 days from the date we receive your notice of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment to your transaction account.

Unfortunately, we are unable to refund any additional costs that result from your explicit choice of transportation, or any other costs associated with the refund process. We are also unable to receive shipments sent in a way that requires payment on delivery.

Replacement of items for a different size

If, after receiving the goods, you find that you really like the item, but the size you ordered does not suit you and you want to replace it with the same item in another size, you can do so as follows.

Contact our customer service at and let us know about your wish. We will check if the item is available in the required size. If the item is available, the item you want to replace should be packed together with the original invoice in the transport packaging, and when you receive the new item in the desired size, the previously received and packaged item should be handed over to the courier..

Replacement is possible only if the goods have not been used and are in the original packaging, including the original tags.

If the item is not available in the required size or you want to replace the purchased item with another, you need to unilaterally terminate the Sales contract following the instructions in the ‘Termination of sales contract’ section.

Complaints regarding defective goods

In really rare cases when you receive defective goods, you have the right to complaint within the legal period under the Consumer Protection Act.

In accordance with Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address We will respond to all received complaints as soon as possible, but no later than 14 days from the date of receipt of the complaint, and we will resolve your complaint in the most favourable way possible.

Return in case of a complaint regarding defective goods is made in such a way that after receiving the complaint, in agreement with you, we send the courier to your address who will pick up the package and return it to our office.

A complaint will be considered valid if the product inspection and, if necessary, additional expertise, determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act.

If the complaint is found to be valid, we will replace the goods with identical ones without defects at our expense or refund the full amount paid for the product, including delivery costs.

In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the buyer who filed the complaint will bear the cost of re-delivery of the purchased product to the buyer’s address.

Online consumer dispute resolution

In accordance with the regulations of the European Union, Fashion Queens online store participates in resolving consumer disputes for products and services purchased online, which customers can submit online.

Pursuant to Article 14 (1) of that Regulation, traders established within the European Union engaging in online sales contracts are required to provide on their websites an electronic link to the Online Dispute Resolution Platform (ODR Platform) in an easily accessible place.

You can find the link to the Online Dispute Resolution Platform below: ODR Platform

For further information, feel free to contact us at

Protection of personal data
General provisions

The general conditions for the protection of personal data relate to personal data contained on the website and which are processed using the website Fashion Queens –, ie collected and stored by the head of the personal data collection Roel Real Estate d.o.o., Ulica Frana Bošnjakovića 6, 10000 Zagreb., OIB: 78079473424 (hereinafter: the Seller) from a natural person as a respondent (hereinafter: the User).

The seller collects personal data for the purpose of concluding and fulfilling sales contracts, records of completed customer orders, unique customer identification, business analysis, marketing, implementation of reward systems, product delivery, preparation of documentation related to sales, technical support and authorization of credit and debit card payments.

The seller as a provider of the website Fashion Queens – is committed to the protection of privacy and personal data. Users are asked to read the General Terms and Conditions in order to better understand what data the Seller collects and how and for what purposes it is used.

If the User has any questions related to the protection of personal data, he can contact the Seller directly to the e-mail address

Users are kindly requested to read the General Terms and Conditions of Personal Data Protection carefully. By providing personal data via the website Fashion Queens – and agreeing to the General Terms and Conditions via the website Fashion Queens –, the User confirms that he has read, understood and agrees with the General Terms and Conditions of Personal Data Protection, and agrees to collection, processing and use of your personal data in accordance with the General Terms and Conditions.

If the user does not agree with the General Terms and Conditions and the General Terms and Conditions of Personal Data Protection, he is obliged to leave and not use the website Fashion Queens –

The General Terms and Conditions of the website Fashion Queens – apply to all issues that are not specifically regulated by the General Terms and Conditions of Personal Data Protection.

Changes to the general terms and conditions of personal data protection

The Seller may amend or supplement the General Terms and Conditions of Personal Data Protection at any time by publishing the amended text on the website Fashion Queens – Amendments to the General Terms and Conditions for the Protection of Personal Data shall enter into force immediately upon publication on the website Fashion Queens –

As a respondent, the user is responsible and obliged to review and study the applicable General Terms and Conditions of Personal Data Protection available on the website Fashion Queens – before each provision of personal data.

Personal data processed and the use of personal data

On the website Fashion Queens – the Seller collects the following personal data of respondents: name and surname, password, telephone number, address, e-mail address, product shipping address, billing address, postal code, city, gender, date of birth, company and OIB (VAT number) for companies only.

The following persons may have insight into the personal data of users in the execution of their scope of work related to sales contracts concluded by buyers with the Seller: legal entities participating in the execution of sales contracts such as delivery services, bookkeeping services, IT support, marketing support, companies associated with the Seller, public bodies that require the submission of personal data in accordance with the regulations binding on the Seller, and about which the Seller keeps collections of personal data.

The Buyer/User agrees that the Seller may process personal data for the purposes of its own records and statistics, for the purpose of creating a database of customers, informing about products and services, for information on delivery, for the delivery of promotional materials, improving customer relations and service improvements.

The Seller may provide this information to third parties for the purpose of fulfilling the contract, protecting the interests of users and Sellers and preventing possible abuse, the need for better insight and understanding of individual needs and requirements of users and developing opportunities to provide all services of sellers which results better user satisfaction.

The Seller will keep personal data as long as necessary for the purposes provided for in these General Terms and Conditions.

The Seller shall ensure that the User’s personal data is kept in a secure place (which includes reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure, copying or alteration of personal data), which can only be accessed by the Seller’s authorized persons.

Seller undertakes to provide users with access to their personal data in its possession to ensure that personal data is accurate, complete and up to date.

If users request the correction or deletion of their personal data, the Seller will modify or remove such data.

The Seller does not record or store the User’s transaction data required for payment by cards.

The head of the personal data collection is Roel Real Estate d.o.o.

Personal data in personal data collections are adequately protected against accidental or intentional misuse, destruction, loss, unauthorized alteration or access.

The head of the personal data collection has taken the technical, personnel and organizational measures for the protection of personal data necessary to protect personal data from accidental loss or destruction and from unauthorized access, unauthorized alteration, unauthorized publication and any other misuse and determined the obligation of persons employees in data processing to sign a confidentiality statement.

The user of the website Fashion Queens – has the right to obtain information on the collection and processing of his personal data from the head of the personal data collection. The head of the personal data collection shall submit no later than 30 days from the submission of the request, to each user of the website Fashion Queens – at his request, or at the request of his legal representatives or proxies:
• provide confirmation as to whether personal data relating to him are being processed or not,
• give information in an understandable form about the data related to him whose processing is in progress and about the source of that data,
• enable insight into personal data contained in the collection of personal data related to him and their transcription,
• submit excerpts, certificates or printouts of personal data contained in the collection of personal data relating to him, which must contain an indication of the purpose and legal basis for the collection, processing and use of such data,
• submit a printout of data on who and for what purposes and on what legal basis received the use of personal data relating to him,
• give notice of the logic of any automatic data processing relating to him.

At the request of the user of the website Fashion Queens –, or his legal representatives or proxies, the head of the personal data collection is obliged to supplement, amend or delete personal data if the data is incomplete, inaccurate or out of date.

Irrespective of the request of the user of the website Fashion Queens –, in case the head of the personal data collection determines that the personal data is incomplete, inaccurate or out of date, he will supplement or change it himself.
The head of the personal data collection is obliged to inform the person to whom the personal data relates and the recipients of personal data about the completed addition, change or deletion of personal data within 30 days at the latest.

When a user engages in certain activities on the website Fashion Queens – such as opening an account, using an online store, filling out surveys, comments, publishing content, participating in contests or sweepstakes, sending feedback, seeking information about services, responding to a job advertisement, the Seller may request the user to provide certain additional personal information. In that case, before providing additional personal data, the user is obliged to study the General Terms and Conditions of Personal Data Protection and agree to their application in relation to additional data.

Depending on the types of activities, some of the requested data are defined as mandatory and some as voluntary. If the user does not provide mandatory information for the activity that requires them, he will not be allowed to participate in that activity.
The seller collects and uses personal data to enable users to use services and activities through the website Fashion Queens –, improve the operation of the website Fashion Queens – create a database of users to improve service and/or marketing, contact users to deliver marketing notices, improve advertising and promotional activities and analyze the use of the website Fashion Queens – Also, personal data can be used to solve problems, perform administrative tasks and establish contact with users.

By providing personal data and accepting the General Terms and Conditions of Personal Data Protection, the user agrees to be informed by the Seller and the persons listed in these General Terms and Conditions of their promotional activities, products and services.

Providing personal information

By providing personal data pursuant to the General Terms and Conditions of Personal Data Protection, the user agrees that the Seller agrees to use his personal data for use by persons related to it for the purpose of marketing, marketing and promotional activities, and marketing notices. Any other disclosure of personal data to third parties may be made only in accordance with the legal regulations governing the protection of personal data.

Additions and corrections to personal data

The seller believes that each respondent should be able to ensure the accuracy, completeness and up-to-dateness of their personal information. If the user considers that his personal data is incomplete, inaccurate or out of date, he may contact the Seller by sending an e-mail to and request an appropriate supplement, change or deletion of personal data.

The seller recommends users to update the personal data as soon as possible in the event of a change. Users may also request deletion or removal of account information.

Data protection

The seller is extremely committed to the protection of personal data and has taken various precautions to protect the personal data of users. The user can access personal data on the website Fashion Queens – using a password and e-mail address.

Confidentiality of third party data

The general conditions of personal data protection apply only to the use and utilization of data collected by the Seller from the respondents. Other websites that can be accessed through the website Fashion Queens – have their own statements of confidentiality and data collection, as well as the ways in which they are used and published. If the user visits one or more other websites via the website Fashion Queens –, the Seller recommends the users to review the privacy statement of that site. The seller is not responsible for the ways and conditions of work of third parties.

Other data

In addition to personal data, the Seller may request from the user other data that cannot be identified, and are not considered personal data (for example, data on how to use the site, computer, Internet server, preferences, hobbies, interests, activities), which the Seller enable better, more accurate and personal selection of data for users, improvement of the website and additional routing and adaptation of its content to users. Based on this information, the Seller learns information about which contents are the most popular among which users.

User privacy

According to the law of the European Union, the Seller informs the users that the website Fashion Queens – uses cookies in order to ensure the highest quality of service. Cookies in the user’s browser allow the Seller to ensure the operation of all functions of the Internet portal, to adapt certain content specifically for each user and with analysis of visits to constantly improves the Internet portal.

How cookies are stored can be set by the user in the browser settings. In order to improve the experience of browsing the web portal, the Seller must store a small amount of information (cookies) on the user’s computer. Over 90% of all websites use this practice, but according to European Union regulations from 25.03.2011. the seller is obliged to ask the user’s consent before storing cookies. By using the website Fashion Queens –, the user agrees to the use of cookies. By blocking cookies, the user can still browse the website, but some of its features may not be available to him.

What is a cookie?

A cookie is information stored on a user’s computer by a website he has visited. Cookies usually store user settings, web page settings, such as preferred language or address. Later, when the user reopens the same website, the Internet browser sends back the cookies that belong to that page. This allows the page to display information tailored to the needs of each individual user.

Cookies can store a wide range of information including personal information (such as a user’s name or email address). However, this information can only be saved if the user allows it – websites cannot access information that the user has not given them permission to and cannot access other files on the user’s computer. The default activities for saving and sending cookies to users are not visible. However, the user can change his internet browser settings so that he can choose whether to approve or reject requests to save cookies by deleting the saved cookies automatically when closing the internet browser and the like.

Availability, errors, and inaccuracies

We are constantly updating our offerings of products and services on our website. The products or services available on our website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the web site and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, sweepstakes, and promotions

When you sign up for out newsletter using the form we provided on our web site, you are allowing us to process your personal information based on the express consent you provide by your use of the mentioned signup form. We will use our newsletter to inform subscribed users about our promotions, offers and news. We will not use the information you provided in any other way, which includes sharing your information with other parties or sending you spam.

An unsubscribe link should be included in every newsletter and marketing email we send you so that you can easily stop receiving our emails.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our website.
You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password, whether your password is with our website or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual property

The web site and its original content, features and functionality are and will remain the exclusive property of Roel Real Estate d.o.o. and its licensors. The web site is protected by copyright, trademark, and other laws of both the Croatia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Roel Real Estate d.o.o.

Links to other websites

Our website may contain links to third-party web sites or services that are not owned or controlled by Roel Real Estate d.o.o.

Roel Real Estate d.o.o. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Roel Real Estate d.o.o. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the web site will immediately cease. If you wish to terminate your account, you may simply discontinue using the web site.

Limitation of liability

In no event shall Roel Real Estate d.o.o. , nor its partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the web site; any conduct or content of any third party on the web site; any content obtained from the web site; and unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Governing law

These Terms shall be governed and construed in accordance with the laws of Croatia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our website, and supersede and replace any prior agreements we might have between us regarding the web site.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the web site.

Contact us

If you have any questions about these Terms, please contact us.

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.