User Account & Password

Would you like to create a user account?

You can create a new user account by hovering over “My account” at the top of any Fashion Queens webpage and simply click on “Create an Account”.

All you need to provide to create your account is your name, email address, and a personal password. You can edit your personal information at any time. This information is confidential and will not be passed on to third parties.

Would you like to change your personal information?

To change your personal information, begin by logging into your Fashion Queens user account. You can view and change all of your information by clicking on “my account information”.

Did you forget your password?

You can change your password by hovering over “My account” at the top of any Fashion Queens page, or by clicking on “My account”. Next, click on “Did you forget your password?” and enter your email address. Within a few minutes, you will receive an email with a link to reset your password.

Would you like to place an order without creating a user account?

You can order on Fashion Queens without creating an account. Simply check out without login. Once you are ready to check out, you will be forwarded to the sign-in page where you can select “Continue as guest”. After you have entered your shipping and billing address, as well as your payment details, you will be asked to confirm your order. You can choose to uncheck the box marked “Create a user account using the information from this order” before confirming and completing your order.

Payment & Refunds

What payment methods does Fashion Queens accept?

Depending on the country your order is being shipped to, Fashion Queens accepts various payment methods. We currently accept credit cards for all countries. You can find out more about which payment methods are accepted for your country in the “Payment” section of the Customer Service page.

What happens after placing an order?

Usually your order will be shipped the next day we receive your payment. You will receive a confirmation from the delivery service when your order has been shipped and is on its way to you.

How do I get a refund after returning an item?

Usually, you will be refunded one business day after we have received your return. Kindly note it may take several business days for your refund to appear in your account, depending on the processing time of your bank or credit card provider. You will receive your refund on the payment method used for the original order.

Shipping & tracking your order

How much does shipping cost?

Our shipping costs vary depending on your selected shipping destination. You can find out more about shipping costs for your delivery country in the “Shipping” section of our Customer Service page.

Is your package insured?

Once shipped, your order is insured against theft and accidental damage. In case of item return, you can insure your shipment by using the registered shipment service. If your return package is picked up by one of our associated couriers, be sure to ask for a signed receipt.

Would you like to track your order?

After your order leaves our warehouse, the delivery service will send you a shipping confirmation with a tracking number. With your tracking number, you can check the status of your order and the estimated delivery time.

Returns & Exchanges

Would you like to return one or more items from your order?

All purchased items can be returned within 14 days of receipt – including reduced items. Please find more information about returning or repealing your purchase in the “Returns & Exchanges” section of our Customer Service pages.

Would you like to exchange one or more items from your order?

All purchased items can be exchanged within 14 days of receipt – including reduced items. Please be aware that we can only exchange an item for the same item in a different size. Please find more information about returning or repealing your purchase in the “Returns & Exchanges” section of our Customer Service page.

Wishlist & Notifications

Would you like to add an item to your wishlist?

The wishlist is a great way to keep track of your favorite pieces and their availability. Once you are logged into your Fashion Queens account, you can choose to receive notifications for the pieces on your wishlist if they go on sale, are the last pieces available, or get restocked. Plus, you can move a piece from your wishlist to your shopping bag in just one click.

Newsletter

Would you like to subscribe to our newsletter?

If you want to subscribe to our newsletter, you can sign up with your e-mail address in the provided field at the bottom of our page. Click on “Sign Up” and fill out the form. After that, you can complete your registration to our newsletter in the confirmation email.

Would you like to unsubscribe from our newsletter?

You can unsubscribe from our newsletter at any time. Simply click on “unsubscribe” at the bottom of our newsletter.

If you have any further questions, we would love to hear from you. Please contact our team at: info@fashionqueens.eu